Even if an organization doesn’t directly deal with trauma, it still has an impact. Workers who report feeling poorly are still dealing with the repercussions of trauma. 

They are there when disputes between clients and employees arise. They also exist when there are a lot of turnovers, which puts pressure on budgets.

Organizations with a thorough understanding of trauma-informed learning can change these disturbing tendencies and increase productivity by understanding the wide-ranging effects of trauma and the range of approaches to address it.

Why Should a Company Acquire Trauma Knowledge?

Trauma is ingrained in human services organizations because it is so prevalent. In the US, almost 70% of people have gone through a traumatic event at some point.

Furthermore, many of the present issues that lead customers to work with your company may have traumatic origins. 

According to a study, those who experienced one traumatic childhood event are almost twice as likely to attempt suicide, use illicit substances, or report having COPD. The chance of these undesirable outcomes—along with many others—increases with each additional negative childhood experience.

Compared to the general population, those who work in the human services field endure trauma at substantially higher rates. 

Additionally, approximately half of mental health professionals claim that stress at work has contributed to fatigue or mild to severe burnout. In human services, staff burnout has been linked to negative outcomes that harm the business and its personnel. 

High turnover is particularly challenging for clients because a strong therapeutic alliance with a counsellor or other clinician is one of the best predictors of a person’s capacity for trauma-informed healing.

In addition to generating interruptions for the clients the organization serves and lowering their sense of safety and confidence, staff turnover costs the organization money. The costs of replacing an employee are between 50% and 200% of the annual salary.

With assistance, you may implement systemic change that reduces costs and improves client outcomes to address the challenges brought on by trauma and burnout. To put it another way, starting a trauma-informed organization is beneficial.

Organizations That Work To Heal

Since trauma affects the organization as a whole, not just the individuals who work there, a good response to trauma occurs at the organizational level.

The cornerstone of trauma-informed care is built on ideas. In addition to applying these ideas to their clients, leaders may do the same within their organizations.


To guarantee that the physical and psychological environment of the workplace feels secure, policies and procedures to prevent stalking, harassment, and violence should be implemented.

During the onboarding phase, instruct staff on how the therapeutic relationship can trigger clients and reflect the dynamics of abuse and how to avoid this by upholding proper boundaries. 

Training topics could include the principles of trauma-informed care, crisis prevention and intervention, and abuse and exploitation prevention.

Dependability and Openness

You can establish trust-based supervisory relationships by training supervisors in trauma-informed supervision.

Increase retention to improve bonds between the business and its staff and between those staff members and clientele.

Retaining employees is easier by providing tangible incentives like pay and benefits, manageable caseloads, and ongoing professional development. Adopting these changes may call for other structural adaptations, like reevaluating funding in light of trauma.

Empowerment, Voice, and Choice

For candidates with opinions shaped by traumatic experiences, consider contacting organizations of trauma survivors. 

The artificial divide between traumatised patients and informed medical professionals is broken down by reaching out to survivors, which promotes the growth of a culture that normalises coping with trauma.

Give employees the freedom to establish their personal and professional development goals and then assist them in reaching those goals.

Culture, History, and Gender-Related Issues

As part of your continuing program review, conduct a demographic analysis of the customers you serve and look for applicants that fit those traits.

Establish a client or community oversight board to ensure that your business is fulfilling the needs of the clients it serves.

How to Implement Trauma-Based System Change

Organizational leaders must steer change that is informed by trauma. The Substance Abuse and Mental Health Services Administration stated that desired organizational change doesn’t happen accidentally. It comes about as a result of consistent leadership, a convincing case for why change is necessary and desirable for employees and clients, and resources that make it possible.


The application of trauma-informed training is continually being evaluated iteratively. Throughout it, organizational leaders must act as watchdogs, valuing the wellness of their team amidst demanding labour and frequently a scarcity-driven environment.

This involves preserving borders. Fewer client appointments may need to be made, or perhaps the office will close for a day of staff planning. In essence, it requires reorienting our attention away from meeting clients’ urgent needs and toward promoting transformative cultures of care.

Gwizhii Institute of Learning specialises in Trauma-Informed Practice, Dispute Resolution Processes, and Indigenous Reconciliation. We collaborate with customers to create custom seminars, training, policies, and much more. We approach our work via a trauma-informed learning and culturally aware lens. For reconciliation, healing, and learning, we build safe spaces. Get our courses today!